Terms & Conditions

Effective Date: [Insert Date]

These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by InfoFidelis IT Solutions Private Limited (“Company,” “we,” “our,” or “us”). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Scope of Services

InfoFidelis IT Solutions Private Limited provides IT services including, but not limited to:

  • DevOps and Site Reliability Engineering (SRE) services
  • Cloud architecture, migration, and management
  • Managed IT services
  • Infrastructure, security, and operational consulting
  • Specific services, deliverables, timelines, and obligations will be defined in written agreements, proposals, or statements of work (“SOW”).

2. Use of Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

  • Attempt to gain unauthorized access to systems or data
  • Disrupt or interfere with website operations
  • Use the website to transmit malicious or harmful content
  • We reserve the right to suspend or restrict access for violations.

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information
  • Maintain appropriate internal controls and access management
  • Comply with applicable laws and regulations
  • Ensure proper authorization for any data or systems shared with us
  • InfoFidelis IT Solutions Private Limited is not responsible for issues arising from inaccurate information or unauthorized access provided by the client.

4. Confidentiality

Both parties agree to maintain the confidentiality of proprietary, technical, and business information exchanged during the engagement. Confidential information shall not be disclosed to third parties except:

  • As required by law
  • With prior written consent
  • To authorized personnel or subcontractors bound by confidentiality obligations

5. Data Protection & Privacy

We process personal and client data in accordance with our Privacy Policy and applicable data protection laws. For client services:

  • Clients remain data controllers
  • InfoFidelis IT Solutions Private Limited acts as a data processor or service provider
  • Data is processed strictly per contractual instructions

6. Intellectual Property

Unless otherwise agreed in writing:

  • All pre-existing intellectual property remains the property of its respective owner
  • Methodologies, tools, scripts, and frameworks developed or used by InfoFidelis IT Solutions Private Limited remain our intellectual property
  • Clients are granted a limited, non-exclusive right to use deliverables for internal business purposes

7. Third-Party Services

Our services may involve third-party platforms, tools, or cloud providers. InfoFidelis IT Solutions Private Limited is not responsible for:

  • Availability or performance of third-party services
  • Changes to third-party terms or pricing
  • Data loss or outages caused by third-party providers
  • Use of such services is subject to their respective terms.

8. Service Availability & Warranties

Services are provided on a commercially reasonable efforts basis. Except as expressly stated in a written agreement:

  • Services are provided “as is” and “as available”
  • No guarantees of uninterrupted or error-free service are made
  • No implied warranties are provided, including merchantability or fitness for a particular purpose

9. Limitation of Liability

To the maximum extent permitted by law:

  • InfoFidelis IT Solutions Private Limited shall not be liable for indirect, incidental, consequential, or punitive damages
  • Total liability shall not exceed the fees paid for the specific service giving rise to the claim
  • This limitation applies regardless of the legal theory asserted.

10. Indemnification

Clients agree to indemnify and hold harmless InfoFidelis IT Solutions Private Limited from claims arising from:

  • Client misuse of services
  • Violation of laws or regulations
  • Infringement of third-party rights due to client-provided materials or instructions

11. Termination

Either party may terminate services:

  • As specified in the applicable agreement or SOW
  • For material breach with reasonable notice
  • Upon termination, obligations related to confidentiality, data protection, and intellectual property shall survive.

12. Force Majeure

We shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, cyber incidents, government actions, or global service outages.

13. Governing Law & Jurisdiction

Unless otherwise specified in a written agreement, these Terms shall be governed by the laws of the jurisdiction in which InfoFidelis IT Solutions Private Limited is registered, without regard to conflict-of-law principles.

14. Changes to Terms

We may update these Terms periodically. Continued use of our website or services constitutes acceptance of updated Terms.

15. Contact Information

For questions regarding these Terms: InfoFidelis IT Solutions Private Limited

  • Email: legal@infofidelis.com
  • Address: INFO FIDELIS IT SOLUTIONS PRIVATE LIMITED, PNO 527, SY NO 11/14-11/18, KRISHNA TOWERS, KHANAMET, SHAIKPET MADHAPUR, HYDERABAD-500081, TELANGANA

By using our website or services, you agree to InfoFidelis IT Solutions Private Limited' Terms & Conditions, Privacy Policy, and applicable service agreements.

Terms & Conditions | InfoFidelis IT Solutions Private Limited